Privacy Policy

Last updated: 8 June 2026

This Privacy Policy describes how Mode Chíc ("we", "us", "our") collects, uses, and shares information when you use the Mode Chíc mobile application (the "App") published by Mode Chíc Line, Acetyleenstraat 9, Paramaribo, Suriname.

If you do not agree with this policy, please do not use the App.

1. Who we are

Mode Chíc is a retail store in Paramaribo, Suriname. The App lets customers browse our published collections, save items, send us enquiries, and reserve items. Our contact details are listed at the end of this policy.

2. Information we collect

a) Information you provide

Customers. You can browse the App without signing in or creating a username and password. However, when you first open the App we automatically create an anonymous account for your device (see Section 2b) so that your enquiries, reservations, and saved boards are kept for you. You can delete this account and all its data at any time (see Section 10).

You may choose to give us personal information when you use the App's interactive features:

• In-app enquiries ("Ask in App"). When you send us a question about an item from inside the App, we ask for your name and phone number (required) and your message. We store these, together with the collection name and the photo you were asking about, so that we can reply to you and so you can see our reply under "My Messages."
• Reservations ("Reserve this item"). When you request to hold an item, we ask for your name and phone number (required) and an optional note, along with the item details, so we can contact you about the reservation and track its status.
• Saved boards ("My Looks" / Lookbooks). Any boards you create and the items you add to them are saved to your anonymous account so they are available to you across sessions.
• Favorites. Items you favorite are stored only on your device (in encrypted local storage) and are not sent to our servers.

Store staff ("admins"). Authorised staff sign in with an email address and password to manage the App's content and to respond to customer enquiries and reservations. We store the email address and an encrypted form of the password.

b) Information collected automatically

• Anonymous account identifier. When you first open the App, we create an anonymous account with our hosting provider (Supabase) that has a unique random identifier. This identifier owns the enquiries, reservations, and boards described above. It does not contain your name, email, or phone number unless you provide them through the features above.
• Push notification identifiers. To send you alerts (new collections, replies to your enquiries, and reservation status updates), we use OneSignal. When you install the App, OneSignal generates an anonymous device identifier and may collect technical information such as your device type, operating system version, language, time zone, and country (derived from IP). We link this OneSignal identifier to your App account identifier so that we can send you notifications that relate specifically to you (for example, a reply to your enquiry). OneSignal does not give us your real name, email, or phone number. See OneSignal's privacy policy: https://onesignal.com/privacy_policy.
• Service and delivery logs. Our backend and content-delivery providers (Supabase, OneSignal, and Cloudflare, which serves our product images) generate technical logs (timestamps, IP addresses, error data) that they retain for security and reliability.
• No analytics SDKs. The App does not include Google Analytics, Firebase Analytics, Facebook SDK, or similar third-party analytics or advertising trackers.

c) Information we do not collect

• We do not collect your precise location.
• We do not access your contacts, calendar, microphone, or files.
• We access your camera/photo library only for staff who are authorised to upload product photos — never for ordinary customers.

3. How we use information

We use the limited information described above to:

• Show you our published collections and product photos.
• Let you save favorites and create boards of items you like.
• Receive and respond to your in-app enquiries and reservation requests, and contact you about them using the name and phone number you provide.
• Send push notifications when we publish a new collection, when we reply to your enquiry, and when your reservation status changes (you can disable these in your device settings at any time).
• Let you contact us about a specific item via WhatsApp, by phone, or by opening our location in your maps app.
• Let authorised staff manage the App's content and respond to customers.
• Operate, secure, and improve the App.

We do not sell your personal information. We do not use it for advertising. We do not build profiles for marketing.

4. Service providers we share data with

We rely on the following third parties to operate the App. Each acts only on our instructions and is bound by their own privacy and security commitments:

These providers may host data outside Suriname (typically the United States or European Union). By using the App you consent to such transfers.

5. Push notifications

When you install the App, your device is automatically subscribed to receive notifications about new collections, and — if you use the enquiry or reservation features — about replies and status updates that relate to you. You can turn off notifications at any time in your device's Settings → Notifications → Mode Chíc. Turning them off stops new alerts; it does not delete the anonymous push identifier OneSignal has previously assigned to your install, and it does not delete data you have already submitted (see Section 10 to delete your data).

6. Links to external services

Tapping "Open in Maps," our phone number, or "Ask on WhatsApp" leaves the App and opens Google Maps, your phone dialler, or WhatsApp respectively. If you contact us on WhatsApp, your device opens WhatsApp with a pre-filled message that includes the name of the collection and a public link to the photo you were viewing; the content of any conversation you then have with us on WhatsApp is governed by WhatsApp's own privacy policy and our normal business records. Once you leave the App, those services' own privacy policies apply.

7. Data retention

• Enquiries, reservations, and saved boards are retained in your account until you delete them or until you delete your account (see Section 10).
• Push identifiers are retained by OneSignal as long as the App remains installed on your device, or until you uninstall.
• Favorites remain on your device until you remove them, delete your account from within the App, or uninstall.
• Photos and collection content are kept until we choose to remove or unpublish them.
• Admin accounts are retained until the staff member's access is revoked.
• Server logs are retained for a limited period by our service providers in line with their standard practices.

8. Security

We use access controls, encrypted connections (HTTPS/TLS), encrypted on-device storage for your session and favorites, and row-level security policies in our database so that you can only see your own enquiries, reservations, and boards, and only authorised staff can modify content. No system is perfectly secure, but we take reasonable steps to protect the information described in this policy.

9. Children

The App is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Your rights

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you.
• Ask us to correct or delete that information.
• Delete your account and all associated data yourself, at any time, from the Profile tab in the App ("Delete my account & data"). This immediately and permanently removes your enquiries, reservations, and saved boards from our servers, clears your device-local favorites, and gives your device a fresh anonymous identity. This action cannot be undone.
• Withdraw consent to push notifications (by disabling them in your device settings).
• Lodge a complaint with a data protection authority.

If you use the App without submitting any enquiries or reservations, the personal information we directly hold about you is normally limited to the anonymous account and push identifiers. If you have submitted enquiries or reservations, we also hold the name, phone number, and message/note content you provided. To exercise any of the rights above, use the in-app deletion feature or contact us using the details in Section 12.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent change. Material changes will be communicated through the App or our usual channels.

12. Contact

If you have questions about this policy or your data, contact us at:

Mode Chíc
Acetyleenstraat 9, Paramaribo, Suriname
Phone / WhatsApp: +597 875-4853
Email: [email protected]